Return & Refund Policy

At printsky, your satisfaction means everything to us. If your bracelet or jewelry purchase doesn't fully meet your expectations, you may request a return or exchange on eligible items within 30 days of delivery.

1. Return Eligibility

For a return to be accepted, your item must satisfy all of the following criteria:
  • It must be unused and in its original condition.
  • All original packaging, accessories, and included materials must be returned along with the item.
  • A valid proof of purchase (such as your order confirmation email) is required.
  • It must not be customized or personalized beyond the standard options listed on the product page.

2. How to Request a Return

All returns must be approved before anything is shipped back to us.
To begin, simply reach out to us at contact@printsky.shop. Once we've reviewed and approved your request, you'll receive:
  • A prepaid return shipping label.
  • Packaging instructions to ensure your item travels safely.
  • A Return Authorization Number (RA#) — this must be clearly displayed on the outside of your package.
⚠️ Please note: Returns sent without prior approval cannot be accepted or processed.

3. Damaged or Incorrect Items

If something isn't right when your order arrives, let us know as soon as possible. This includes situations such as:
  • Items that sustained damage during shipping.
  • Receiving the wrong product, size, or design.
  • Missing parts or components from your order.
We will carefully review your case and offer an appropriate resolution.

4. Non-Returnable Items

The following items are final and cannot be returned:
  • Personalized or custom-made jewelry.
  • Final sale or clearance items.
  • Products that were damaged after delivery due to misuse or improper handling.

5. Exchanges

Would you like a different item? Here's how it works:
  1. Complete the return process for your original product first.
  2. Once your return is approved, place a new order for the replacement item.
  3. Any eligible refund or credit can be applied toward your new purchase.

6. Refund Processing

Here's what to expect after we receive your returned item:
  • Inspection: Your return is received and inspected — this typically takes 3–5 business days, after which we'll notify you of the outcome.
  • Refund issuance: Approved refunds are sent back to your original payment method within 5–7 business days.
  • Bank processing: Depending on your bank or payment provider, an additional 3–10 business days may pass before the funds appear in your account.

7. Returns & Refunds Questions

We're here to help at every step. For any questions about returning an item or receiving a refund, contact us:
  • Email: contact@printsky.shop
  • Phone: +1 410 951 3487
  • Address: 309 E Cross St, Baltimore, Maryland, United States